Emotional Intelligence

Emotional intelligence (EI) is a combination of self-management and social skills that can transform and optimize individual or team performance. Emotional intelligence is the ability to better attune oneself with one’s feelings

Emotional Intelligence Quotient (EQ) is relevant to organizational development and developing people, because EQ principles provide a new way to understand and assess people's behaviors, management styles, attitudes, interpersonal skills, and potential. Emotional Intelligence Quotient finds relevance in all the functions of an organization be it human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, etc. › How to build constructive thinking patterns to facilitate goal achievement.

It is not only the intelligence quotient that makes the world go round. Attaining the right emotional intelligence helps one to remain standing strong even when the world keeps going around.

Many people do not have emotional intelligence because they have a difficulty expressing what they feel or understanding their feelings in the first place. But unlike IQ, emotional intelligence can be developed over a period of time

The first step in attaining emotional intelligence is in becoming emotionally literate. One should know his/her feeling and what’s causing it rather than blaming certain people or certain situations. The second step is to differentiate one’s thoughts from one’s feelings. As thoughts does not play any role in attaining emotional intelligence, rather it the feelings. One should prevent thoughts from dictating what one should or shouldn’t t feel. Feelings come from within and are stimulated by a person or a circumstance. It cannot be dictated, it just appears.

One great characteristic of people who have attained emotional intelligence is that they are responsible for what they feel and they use these feelings to help them make wise decisions. Knowing and understanding your own feelings is different from understanding the feelings of others, but both have to work together. In order for you to attain emotional intelligence, you have to understand what other people are feeling and respect them for it.

People who have attained emotional intelligence know how to give regard to other people’s feelings and listen to what’s evoking those feelings.

Try to avoid people who are negative towards you, give your emotional intelligence room to grow and develop by surrounding yourself with positive people willing to support you.

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Start responding

I’ve a story to share having a great lesson and wanted the readers to go through. It’s my conscious effort to keep moral of the story intact and recapitulate the incident in and around the core theme.

I started driving bike at the age of 13 and have been receiving compliments about my driving skills from my friends, family members and people known/ unknown to me right from the beginning. Though I haven’t participated in any of the professional / formal racing competitions and neither have any awards which certify my driving skills but I believe that I drive better. Generally I don’t loose temper in traffic jams, honking by other drivers and never shout and scold other drivers for the mistakes and confusions/ deadlocks created by them.

But one day a strange thing happened, though this it’s a first of it’s kind of incident with me but might be day to day affair where people having a close shave/ narrow escape against the lady drivers.

I was crossing a busy cross road and was intended to take a right turn, I gave the indicator and comfortable took a right turn and started driving thereafter, I was over taking a lady who was driving on a bike, in the mean time God knows what happened to her and she started advancing more in the right direction. Having a good knowledge of driving skill of ladies through my own experiences and encounters I assumed that I;m going to hit her. To avoid her banging with my vehicle I gave a right indicator and started moving to the right.

A gentleman driving behind me started honking and indicated me something with his hand, I opened the window shield of my car and politely told him

“I have given indication of my intentions to take a right through the indicators”

“Can’t you see at the back… IDIOT…!!!!!” roared the gentleman and zoomed.

I felt Defeated and dejected.

I thought probably he was right and might have not seen my indicator because the entire incident happened in a spurt of moment, and instead of giving him the explanation I should have asked for an apology. The incident made me think that have I responded to the situation? A close analysis gave me non affirmative answer. I lost my patience which I generally don’t and instead of responding; I reacted.


How could have I overcome these limitations and what should be the way to respond the situations like this?

To overcome this I should have responded instead of reacting. Reactions are instinctive while responses are intellectual. If there is no gap between what happens to me (stimuli) and what happens through me (response), then it creates reaction. But if there is a gap to think and contemplate then one can respond thorough-fully. An intelligent person responds; while fools react. I though I was fool as I reacted and not responded.

Its not shouting from the boss which disturbs a person but it’s his/her incapability to handle the disturbance caused by shouting disturbs. Its not traffic jam which disturbs us but it’s his incapability to handle the disturbance caused by traffic jam which disturbs us. In nutshell it is not something that disturbs the individual but incapability to handle the disturbance caused by something which disturbs.



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Proper T

I was fortunate enough to get a chance to stay in some of the happening cities of India and as I’m having keen interest in Home & land (the real estate segment) I have observed and tracked the real estate market of all those cities growing leaps and bounds.

I’ve fascination towards Real estate right from my childhood might be because we stayed in rented accommodations and government quarters till my father got retired and it was only after his retirement we purchased our own house. I always dreamed of owning a house (big enough) with a small garden and facing a big water body. Though a big water body is a dream come true in the cities I have lived in because of scarcity of water itself but still I dreamed of having a small water body (swimming pool) in my house if I’m not able to place my house is front of a big water body.

With a picture of dream house and willingness to compromise on amenities (which I feel are must for a house to be called as dream house) I started hunt for my own house. To my utter surprise I found that that the city I have been living in from so many years has grown beyond my imaginations, areas which were have a deserted look in day light now boast on swanky malls and excellent infrastructure, areas which use to be very cheap and people were reluctant to invest in those areas are charging a premium today and that too multifold.

The city has grown leaps and bounds and rapidly expanding its limits but no cheaper housing available no matter how far you are from the main city, all one can see is luxurious apartments and bungalows; construction and only construction is at sight. This made me to think; what’s that encourages builder to create luxurious housing, why there are so many sellers in the market, why there is huge demand, how people are managing to put money in the luxurious projects and if the common man is not buying then who are those peoples who are investing.

Though I haven’t got any concrete answers to my question but one thing I’m sure is that there is not enough of buying appetite in the market and price tag for the properties are highly inflated. The price which is demanded is based on an previous transaction occurred in the city/ locality/ building which becomes the benchmark for the future transaction. An apartment in a residential building sold for an unbelievable price ensures that the future deal of any apartment in the same building or in areas nearby will fetch a price higher than the previous deal. Such deal attracts more number of buyers to invest in the happening places, willing to pay a premium for the transaction and in term inflating the property prices.

These seems to be a never ending herd race; people who are richer gets more richer and common man remains a loser in the rat race; no matter he wins the race but he still remains a rat and stays on rent for his life.

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Quality principles

There is always a debate between quality and grade and lot of theories exists that define quality in various ways, but I’ve a little bit different definition and parameters to define anything as quality. What I believe is that “Anything below excellence is a compromise”.

If a person, product or service is not excellent and doesn’t exceed the expectations of excellence then it cannot be termed as quality. Mind you there are differences between quality and grade, to explain it further I will quote an example; a “C” grade movie can be very good in quality based on the way it is picturized , theme centric, acted well and the star delivering excellent performance, whereas a “A” grade movie might be considered a poor quality if it doesn’t over shine the parameters of gauging movie.

Some quality theories talk about zero defect practices but this doesn’t imply that there are no defects and the product or service is excellent. Obviously there is a cost involved in achieving excellence and the cost will be more as compared to cost associated merely with creating quality. Cost of achieving excellence will be over and above to other cost component of quality namely Prevention cost, appraisal cost & failure cost.

Some theories define quality as fitness for use; a “C” grade product can be fit for use but it doesn’t mean that it’s an excellent quality rather it could be called as compromise. Excellence will always lead to “A” Grade product and will exceed customer expectations

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Adorable meetings.

“A meeting has been scheduled at 10.00 am” an email written on 9.30 am makes the recipient anxiously hyper, What the hell; come on give me a break whispers someone.... it is 9.30 am and we have hardly geared up for the day. What’s the agenda? He guesstimates and assembles the recent grapevine to build an agenda and take the help of the intercom and dial the usual three numbers. He tries to get a wind of the agenda but gets a usual reply “No Idea: from the colleagues. By the time he does a failure attempt to get some clues for the meeting; the clock is ticking 9.40 am

None of the recipients are clear with the agenda and it is hardly 20-30 minutes for the meeting to start, they are not in a position to initiate a new work at there end and are preparing mentally for the unforeseen meeting.

Invitees start reaching the board room, some have reached, some are yet to reach and some started tracking and finding the missing people. The board room is getting filled with like minded people, with blank faces and blank agenda. People giving a formal greetings to each other by raising eyebrows or smiling through corner of there lips

Clock showing a smiley face of 10.10 am.

By this time all of them have arrived, they are trying to make themselves comfortable within the sofa’s and chairs, turning pages of there diaries, writing date and big question mark against the column for “Agenda for the meeting” by all the participants. In the mean time coffee was ordered, but the clock didn’t wait for anybody and advanced by 10 more minutes.

The meeting started with discussion on the global front talking about the global worries, local and international issue, Television, sports and all the happening things under the sun, by this time coffee came in and participants kept on discussing the vibrant issues. Truly said “A lot can, over a cup of coffee” The clock skips half an hour more in this pursuit... and is now at 10.45; yet the agenda is to be discussed!!

This is a common scenario in meetings at workplaces; people find it very difficult to avoid this sort of meeting, though it connects you with the latest development but at the cost of time which is precious.

Coffee in the board room turns bitter day by day and a single such meeting is enough to blow one’s whole day

Is this a Bubble?

In the last month the stock indices has gained almost 7% and it is hardly 4-5 trading session for this month and the indices has gained almost 3% from the March closing. Traders who were holding short positions in anticipation of a step correction post budget rally were caught incognizent and might have suffered huge losses. Traders have started winding there positions of put’s of 5100 and 5200 and the call for the upper benchmarks are showing lot of participation.

My worry over here is that the indexes have not corrected substantially since the budget was announced and with each passing day the indexes are breaching the so called resistance levels. I feel a bubble getting formed here and worried for the day when it will burst because the day it will burst small investors will not find exit anticipating that the indexes will make up the losses and accelerate again which actually will not. Yesterday indexes kissed the crucial marks but somehow they were not able to sustain the level and profit booking pulled them down marginally.

Logically With rupee appreciating the FII money should get pulled out from the market which is not happening. The current rally is contributed by the heavy FII participation along with the domestic investors. Analysts believe that condition in Europe and US is still not stable because of which lot of money getting pumped in the developing economies like India.

With market touching new highs common investors feel happy and want to ride the rally but things go worse when there is sudden offload by the FII. I think that the entry and exit route of FII should be checked so that the common investor’s interest in the stock market is preserved.